Mission Statement
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We at Suddeth Automotive are committed to offering you, our customer, the highest professional automotive service and repairs available in the industry. We strive to provide you with quality service in a timely manner and at a competitive price.
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Our pledge to our customer is to uphold a sound business practice, with the highest ethical standards, to exceed our customer‘s needs, through providing exceptional customer service, maintaining a professional level of repairs through the use of up-to-date training and equipment.
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History of Suddeth Automotive Service
The Suddeth family has offered automotive services in the Columbia area since 1971. Joe T. Suddeth and sons opened a service station (Richland Mall Exxon) in the Forest Acres area of Columbia. As the business expanded, Joe opened up what has become Suddeth Towing Service, which is now owned and managed by Tommy Suddeth. In the late 80’s it became apparent that the Suddeths would have to close the service station due to lease agreements and the oil company policy at that time. The service station closed in the summer of 1990.
On February 6, 1990 Suddeth Automotive Service, Inc. was opened at 1410 N. Millwood Avenue. The business started with two employees, and has consistently expanded over the years. Suddeth Automotive Service is now
managed & owned by Mike Suddeth
and employs
certified technicians, a technician in
training, and a support team of service
advisors, an office manager, and a porter. Suddeth Automotive Service has been blessed over the years with top-notch staff and some of the world’s greatest customers. With this combination of employees and loyal customers, Suddeth Automotive Service, Inc. expects to flourish and grow into the 2000's.
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About Us
We offer a full range of vehicle service, preventive maintenance and repairs on most vehicle makes and models. Our courteous and professional staff is committed to offering you the best automotive service possible. At Suddeth Automotive Service we have a tradition: customer focused outcomes and service. We have a modern facility designed to take care of today's customers and their automobiles.
In addition to the Owner/General Manager of Suddeth Automotive Service, Mike Suddeth, we employ four experienced technicians, one part time technician in training, a support team of two service advisors, an office manager and one porter.
To meet our customer’s needs we offer timely, professional automotive service and repairs. We strive to accomplish this through great customer service and ethical and sound business practices, while maintaining or exceeding professional industry standards. It is mandatory that our technicians and sales staff attend a minimum of 32 hours of training a year. They are encouraged to attend more to keep our professional skills sharp and stay as current as possible with the rapid changes in the automotive industry.
We know how much you depend on your vehicle and our expert technicians, service advisors and management staff strive to offer the kind of service you deserve for all of your automotive needs.
We Offer the following Service:
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• Conveniently open Monday – Friday, 7:30 am – 6:00 pm.
• Free local shuttle service.
• Low cost rental cars available though Enterprise Rental
• Clean customer waiting area, should you decide to wait
• Accept Visa, Master Card, American Express, and Discover credit cards
• Approved local checks, check cards and cash
• Friendly, courteous service
• Professionally trained staff, ASE Certified technicians
• Clean, state-of-the-art equipped shop.
• 24 hour towing and road service (provided by Suddeth Towing Service, after hours phone 803-254-5515)
• Industry Affiliations
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We keep our tradition of customer focused outcomes and service by hiring the best ASE Certified Technicians, highly trained Service Advisors, procuring the best parts available, continuous training and making sure the job is done right the first time. |
This policy has allowed Suddeth Automotive Service to grow to the 10,000 sq. ft., 14 bay facility with 10 employees that it is today, servicing the motoring public as well as Commercial Fleet accounts. (11 lifts)
We feel that the most important asset of our business is our employees and their ability to satisfy our customers' automotive repair needs.
We service most makes and models of vehicles and all repair / maintenance services needed for today's modern automotive repair customers.
Suddeth Automotive Service is a member of and adheres to the strict guidelines and code of ethics of the Automotive Service Association (ASA), and is dedicated to our customers and their automobiles.
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Our 12 month, 12,000 mile warranty is highly exceptional in today's market place.
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Business Philosophy
We at Suddeth Automotive Service believe it is our responsibility, as a professional in the automotive industry, to support and uphold our standards to meet, or exceed, industry standards. We are committed to maintain a highly ethical and sound business practice to exceed our customer’s automotive needs.
Through the use of:
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· Quality replacement parts that meet or exceed OEM standards.
· Certified Technicians to perform quality repairs in a timely manner.
· Up-to-date training and equipment to service today’s vehicles and stay current with industry standards.
· Electronic vehicle history for better customer service.
· The latest in electronic and online information and diagnostic systems to repair and maintain your vehicle.
· A proper diagnostic procedure to service today’s vehicles.
· The use of factory maintenance schedules and preventive maintenance based on past vehicle performance.
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| We feel it is our responsibility to offer the customer all of the results found during any vehicle inspections, vehicle service or repair. This way you, the customer, have the information to make an informed decision in maintaining and repairing your vehicle. With the investment you have in your vehicle, safety, longevity and proper performance are our main concerns. |
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Satisfaction Guaranteed!
Our goal is to make you and your family our customers for life. We intend to reach this goal by offering you the best automotive service and repairs available. If you are not completely satisfied with our service or have any suggestions please feel free to let us know. See what our customers have to say!
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Environmental Statement
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We will actively work as a professional automotive repair business to reduce our impact on the environment. This can be accomplished by using the recycling methods available and continuing to educate ourselves as well as our customers in this matter. This responsibility falls on all of us and should not be taken lightly.
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Warranty Information
All repairs are covered by a 12 month or 12,000 mile limited warranty. If an item is under an extended warranty such as a transmission or complete engine, it refers to the manufacturers or factory warranty. Should service be necessary under warranty, we must be contacted first. All labor and parts are no charge to our customer during the 12 month or 12,000 mile warranty.
If a warranty problem occurs out of a 50 mile radius of our shop and the vehicle cannot be returned to us for repairs, we will not extend warranty unless approved in advance by management. Please contact us because we have several networks in place to take care of any warranty problems nationwide.
We will not warranty work not performed by us. We cannot pay for warranty work performed at any other location or issue cash refunds for work performed by others unless approved in advance by management.
Our warranty does not include liability for car rental expense, or any other expense due to the loss of use of vehicle.
Warranty repair cost not to exceed the cost of the original repair cost.
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Employment Opportunities
We are always looking for "Super Stars" to join our team.
Employing the best people available has made our shop recognized as one of the top facilities in the automotive repair field.
Our employee benefits include: paid vacations and holidays, paid tool insurance, paid uniforms, paid health, ongoing paid training and advancement opportunities, as well as the opportunities to participate in other group plans.
These benefits are being reviewed and improved upon all the time.
Our shop has 14 working bays with 8 hoists - each technician has 2 bays for their work area.
We also have the best equipment and resources available to assist our technicians and advisors to do their job at the highest possible level.
If you are interested and feel you qualify to join our team, please contact our owner John M. Suddeth (Mike), at service@suddethauto.com to schedule an interview.
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